What can you expect?

With our premium support service we’ve got you covered. You’ll get unlimited telephone and unlimited support time per month.

Premium Support

  • Unlimited Support calls/incidents per month – with each incident taking no longer than 8 hours
  • 2 hour response times
  • Secure remote access to your servers and workstations/laptops
  • Daily backup check (where applicable)
  • Windows/mac updates installed automatically where possible
  • Application deployment
  • Domain/website management
  • All installation services
  • Strategy planning
  • Proactive server and desktop monitoring (where applicable)
  • Onsite visit if remote access cannot resolve an issue – with an 8 hour limit per incident
  • Major Tasks – e.g. adding users and setup of email accounts
  • Existing software updates (minor versions) – e.g. updates to Adobe Reader, Google Chrome etc.
  • ISP Management
  • Onsite support covered during the month where necessary
  • Procurement advice and research
  • Hardware break/fix support

Parts are a chargeable items at the standard market value.