What can you expect?
With our premium support service we’ve got you covered. You’ll get unlimited telephone and unlimited support time per month.
Premium Support
- Unlimited Support calls/incidents per month – with each incident taking no longer than 8 hours
- 2 hour response times
- Secure remote access to your servers and workstations/laptops
- Daily backup check (where applicable)
- Windows/mac updates installed automatically where possible
- Application deployment
- Domain/website management
- All installation services
- Strategy planning
- Proactive server and desktop monitoring (where applicable)
- Onsite visit if remote access cannot resolve an issue – with an 8 hour limit per incident
- Major Tasks – e.g. adding users and setup of email accounts
- Existing software updates (minor versions) – e.g. updates to Adobe Reader, Google Chrome etc.
- ISP Management
- Onsite support covered during the month where necessary
- Procurement advice and research
- Hardware break/fix support
Parts are a chargeable items at the standard market value.